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Is it time to upgrade your garage? Here’s what to expect from our expert Merlin dealers

Is your current garage door not performing like it used to? Are you in need of the latest safety garage technology?

If your garage door gets the shudders, grates and grinds or is slow to respond, it can really make life hard (and noisy!). Worse still, it could be a sign that your garage door is a safety concern for you and your family.

Whether it’s slow and clunky, out of date, noisy or unsafe, every home deserves a garage door that opens seamlessly, every time.

If it’s time for a garage upgrade, it may be time to make the switch to Merlin. With over 30 years industry experience, Merlin is trusted by thousands of Australians to provide families with safe and secure garage door openers and accessories.

Merlin’s friendly and experienced dealers are dedicated to fitting your home with the best products to suit you and your family.

We sat down with James Diab, Product Marketing Manager of Residential Openers at Merlin, to ask him a few questions to learn how simple, easy, and convenient Merlin is to install and use – and what to expect when you give them a call.

Where should I start when thinking about upgrading my garage door opener?

At Merlin, we want to understand what products will best suit you and your family. We like to get a holistic view of what you and your family need.


It’s important for us to understand where you live and the kind of climate you face.

We have technology to meet all of the harshest weather conditions, such as our WeatherDrive garage door opener which adapts to the change in door spring and hinge operation that naturally occurs with varying weather conditions and age.

The addition of a manual release cord  included in all Merlin garage door openers allows you to always be able to open your garage door in the event of a blackout, which is common in areas prone to bushfires. Our 24V Battery Backup also gives you the ability to get in and out of your home even when the power is out.

Merlin has even developed a product designed for cyclone-prone regions, the Commander Extreme opener. This is one of the few openers that automate cyclone doors in the cyclone-prone areas of Australia and comes with a number of innovative safety features to ensure the protection of life and property.

Safety requirements

Logistics are also very important as we consider each family’s door size – such as its square metre and weight.

From here, we can start factoring in whether you may need specific additional features, safety beams or myQ connectivity.

For families and full houses, Our Protector System (Safety IR Beams) reliably stops opening and closing when the beam is obstructed or broken. This feature can prevent injury to your vehicle, to your pet, and most importantly, yourself or your children.

Once we know your needs, we can provide the most suitable products to keep your family safe and secure.

If you are thinking about upgrading your garage door opener, I recommend getting in touch with us here.

What are your top picks for garage door openers and accessories?

My personal top three recommendations of Merlin accessories include the myQ Connectivity Kit, SilentDrive Essential MR655MYQ and our Water Resistant Four Button Remote Control (Security+ 2.0 & Security+).

With myQ, you have the power to manage your home from the comfort of your smartphone. This one easy-to-use system is compatible with all of Merlin’s garage door openers meaning you can keep your family, home and belongings safe and secure anywhere, any time.

Merlin’s SilentDrive Essential MR655MYQ values the quality of peace and quiet and, most importantly, your sleep! This gadget is not only quiet, but is powerful and built to last. With an 18% better transmitter range, and a seamless start/stop function, this product will meet your needs, while keeping your peace!

Finally, Merlin’s premium Water Resistant Four Button Remote Control (Security+ 2.0 & Security+) garage door remote control allows users to control up to four garage doors. It can even code both Merlin Security+ & Merlin Security+ 2.0 and is water and dust resistant for extra durability.

How easy are products to install?

When it comes to installing your new garage door opener, we come to you! Due to Merlin’s top of the range garage door openers, we recommend that all Merlin products are installed by our professional dealers and certified installers.

Depending on what Merlin products are getting installed, our dealers may work between 30 minutes and three hours to place, connect and test your new garage door opener and accessories.

 Why upgrade my garage door with Merlin?

For over 30 years, Merlin has built a reliable and reputable relationship with customers and businesses across Australian and New Zealand. Merlin provides customers with a market leading seven-year warranty, giving you complete peace of mind.

Before any product is dispatched for commercial use, Merlin goes through extensive testing to ensure all products are compliant to the Australian and New Zealand standards and can provide families with a safe and secure Merlin experience.

Our Merlin dealers are some of the most knowledgeable individuals in the industry. Their expertise means Merlin can provide families with safe and secure products and servicing, making installation and use simple and easy.

We pride ourselves on our global quality standards – so much so that with some Merlin products we offer a full seven-year warranty. This warranty is backed by an after-sales support team to assist your every query after your purchase.

 How should someone get in touch with Merlin?

The best way to get in contact with Merlin is via our customer service team on 1800 638 234 or by lodging an enquiry form here.

Whether your garage door is in need of a much-needed upgrade, or you want to start the year off with a spruce up, chat to our local Merlin dealer to see what features are right for you and your family!

For more information about Merlin’s range of garage door openers and accessories, visit our website or call 1800 638 234.