CHAMBERLAIN LIMITED ONE YEAR WARRANTY for Internet Purchase of Merlin® branded Residential Garage Door Openers

Chamberlain Australia Pty Limited / Chamberlain New Zealand Limited (Chamberlain), the manufacturer of Merlin® automatic garage door openers, is committed to manufacturing and supplying high quality goods.

As part of this commitment, our service includes a skilled network of authorised Professional Dealers throughout Australia and New Zealand to assist you with your choice of product, as well as professional installation and ongoing service support. Depending on the Merlin model, our commitment also includes a 2, 5 or 7 year product warranty against defects when a Merlin branded garage door opener is sold, installed and serviced by a professional dealer appointed or authorised by Chamberlain.

If you choose to purchase a Merlin branded garage door opener from an online reseller, it is up to each customer to determine the suitability of the product for their needs and we accept no responsibility for unauthorised installation. However, we are pleased to provide you, the original purchaser, a limited one year warranty against manufacturer’s defects in material or workmanship for Merlin branded products purchased over the internet from online resellers.

The benefits given to you under this Chamberlain Limited Warranty are in addition to any rights and remedies that you may have under Australian or New Zealand consumer protection laws. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, or the New Zealand Consumer Guarantees Act 1993. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Chamberlain’s warranty - internet purchases

What is covered

Chamberlain warrants to the original purchaser of the Merlin Garage Door Opener (Unit) that all parts of the Unit, other than remote controlled transmitters, and accessories, globes and batteries, are free from defects in materials and workmanship for a period of one year (12 months) or 1000 cycles (each opening & closing of the garage door equals 1 cycle) whichever comes first, from the date of purchase.

Chamberlain warrants that remote controlled transmitters and accessories included with the Unit are free from defects in materials and workmanship for a period of one year (12 months) months from the date of purchase.

What is not covered

You bear all expenses associated with initial claims under this Limited Warranty, including all labour and transportation costs to and from your online reseller.

Warranty conditions

It is a condition of this Chamberlain Limited Warranty that for the operating life of the Unit:

  • the garage door is spring balanced, is operable by hand and opens and closes with no more than a maximum of 20 kgs of lifting weight;
  • the warranty is registered by completing the online form at or; and
  • you retain your sales docket or invoice as proof of purchase, or official written confirmation provided for an internet transaction which shows product description, price and shipment of product, to enable you to establish the date of purchase in the unlikely event of a warranty service being required.

Making a claim

During the applicable Chamberlain Limited Warranty period, if you are concerned that the Unit may be defective, return the product to your online reseller at your cost. Proof of purchase is required. If the claim relates to a manufacturer’s warranty, you may be required to complete additional documentation in order to process the claim. For valid claims, subject to your rights under the applicable Australian and New Zealand consumer protection laws with respect to major failures, your online reseller will provide you with either, repairs to the Unit or a replacement Unit.

Repairs and replacement parts provided under this Chamberlain Limited Warranty are provided free of charge and are warranted for the remaining portion of the original warranty period. This Chamberlain Limited Warranty provides benefits which are in addition to your other rights and remedies as a consumer.

Exclusions – what voids the warranty

If we determine that a warranty claim has been made in respect of a failure or defect arising under or out of any exclusion detailed below such that the claim is not covered under this Chamberlain Limited Warranty, we may, subject to your other rights and remedies as a consumer, charge you a fee to repair, replace and/or return the Unit to you.

This Chamberlain Limited Warranty does not cover any failure of, or defect in, the Unit due to:

  • non-compliance with the instructions regarding specifications, installation, operation, maintenance and testing of the Unit or of any product with which the Unit is used;
  • tampering, neglect, abuse, wear and tear, accident, electrical storm, excessive use or conditions other than normal domestic use;
  • problems with, or relating to, the garage door or garage door hardware, including but not limited to the door springs, door rollers, door alignment or hinges;
  • problems caused by electrical faults or replacement of batteries or light bulbs, blown fuses, electrical surges, power surges or power strikes, fire, flood, rain, water, lightning or storms;
  • water or moisture ingress that causes corrosion or electrical malfunction;
  • corrosion caused by sea air if located near a waterway, beach etc;
  • fitment to a commercial door or in a commercial operating application, installation of a residential garage door opener in a commercial or industrial premises other than a single-family dwelling;
  • lack of proper maintenance, service or care of the door and Unit;
  • any unauthorised modification to the Unit; or
  • damage caused by insects, pests or other after sale damage caused by events or accidents outside Chamberlain’s reasonable control and not arising under normal and standard operating conditions.

NB: A General Purpose Outlet (GPO) ie: power point must be supplied by the consumer as this electrical fitting does not form a part of the Unit (opener).

If this Chamberlain Limited Warranty does not apply, you may have statutory rights available to you, including under the Australian and New Zealand consumer protection laws. Except to the extent set out in those laws:

  • all other guarantees, warranties and representations in relation to the Unit or its supply are excluded to the extent that Chamberlain can lawfully exclude them; and
  • under no circumstances will Chamberlain be liable for consequential, incidental or special damages arising in connection with the use, or inability to use, the Unit, other than those which were reasonably foreseeable as liable to result from the failure.

Chamberlain reserves the right to change the design and specifications of the Unit without prior notification. Some features or accessories of the Unit may not be available in certain markets or areas. Please check with your online reseller.

Chamberlain Australia Pty Ltd, Unit1, 75 Epping Road, North Ryde NSW 2113, Phone toll free 1800 638 234, (for New Zealand, toll free 0800 653 667,